GENERAL FREQUENTLY ASKED QUESTIONS

Q: What is my username?
A: Your username will be the name you choose during signup, with an “@” and webrunner.net. (example: username@webrunner.net. The network you are setup on will have a letter associated with it.


Q: Can I change my username and password?
A: You may change only your password by calling Technical Support at 1-877-914-6987 or by clicking the My Account tab.


Q: Can I use the service on multiple computers?
A: Yes, you can use your dialup account on multiple computer, just not at the same time.


Q: Will I be charged extra if I connect with a number that is long distance?
A: Yes. Please ensure that the number(s) you choose are local calls. We are not responsible for any long-distance charges incurred by your account.


Q: Why am I receiving Possible Interruption of Service email messages?
A: 90% of the time your credit card has expired. You may call 1-877-914-6987 and update your billing information or by clicking the My Account tab.


Q: How do I set up my email?
A: There are step-by-step instructions at https://signup.webrunner.net/help/Default.asp.


Q: What if the number I’m dialing is not a local number?
A: Contact Technical Support for assistance or email Support@webrunner.net. If emailing us, please include your name, your preferred way to contact you, and a description of the situation.


Q: How do I add additional email accounts?
A: When you sign up for service you can have up to two email accounts. These accounts do not have to be set up at the same time. To add an email account, call 1-877-914-6987.


Q: I keep receiving an error message when I try to connect. What do they mean?
A: An error message with the number 691 could mean that your account is inactive. Please contact our Customer Service department at 1-877-914-6987 for this or any other error messages.


Q: Is this going to be long distance?
A: If there is a local number in the list during signup process, then no, there will not be any long distance charges.


Q: Can I use numbers in my password?
A: Yes, you can use numbers in your password.


Q: My computer says “I’m Connected” but what do I do now?
A: You can open a browser such as "Internet Explorer" or "Netscape" by clicking the "E" or "N" icon on your desktop. Alternately, you can go to the start button on your task bar. Scroll to programs and click on "Internet Explorer," then type a URL into the address field and press enter.


Q: Are there more numbers to dial in with other than the one I am using now?
A: We have many access number to choose from. Visit https://signup.webrunner.net/PopFinder.asp?Mode=find&ClientID=ATWK and enter both the area code and the first three digits of your telephone number to see a current list.


Q: What number do I call to change my Credit Card Information?
A: You may change your account information by calling 1-877-914-6987.


Q: Are there certain Hours that I can call the Tech Support Number?
A: You can call us 24 hours a day, 7 days a week.


Q: How do I get my email?
A: Open a browser such as "Internet Explorer" or "Netscape" and go to "http://mail.webrunner.net". Type in your email user name and password, then click the enter button.